Wednesday, July 07, 2004

Stephen Oliver vs. Other "Gurus" in the Martial Arts Industry

For more information:
http://www.MartialArtsResources.com

Gee – in our industry it seems like everyone has popped up to offer advice – how do you tell fact from fantasy? Value from Fraud?

Unfortunately in our industry most of the really successful people are spending their time growing their staff, students, schools, and especially their net profit not sharing their secrets with you. I am different from most of those sharing information in a variety of VERY important ways that are important to you and will help you dramatically grow your school – and, your income!

Many of the “gurus” in our industry fall into one of the following categories:

1. Never been there – never done that.
That’s right – there’s a BUNCH of people trying to sell you advice who have never sat where you sit – and, dealt with the problems and opportunities that you face every day. They often are excellent speakers – and, persuasive purveyors of their own products, programs, or subscriptions but really never did it themselves. Their ideas are unproven. Their perspective limited to that of an outsider.

How am I different?
Well – I opened my first school in 1975. And, have been continuously operating my Mile High Karate schools in Denver since 1983. I currently have 8 successful locations in the Denver Metro Market. I’ve operated a large school operation. – have taught 1000’s and run every aspect of a school.

2. Not even a martial artist!
Believe it or not – there are “experts” in the martial arts business who aren’t even a martial artist. They don’t understand the training, mindset, and love for the martial arts that we share – then dare to tell real martial artists how to run a school teaching real martial arts skills and curriculum.

How am I different?
I began studying martial arts in 1970. Trained in Tae Kwon Do with the Jhoon Rhee Institute along side the likes of World Champions Jeff Smith, John Chung, Charlie Lee, and the most awesome stable of kickboxers ever assembled. More recently I was promoted to 7th Degree Black Belt by Jeff Smith.

3. Only run a school in their memory.
Some of those who consult or give expert opinions only run a martial arts school in their memory – in some case distant memory. Some of those recollections seem more like a distant dream (or, in some cases vivid nightmare!) Many of these people operated in very different circumstances and times.

How am I different.
I am still totally immersed in the daily operations of martial arts schools – up to doing 527 enrollment conferences in the past 3 years personally – nose to nose, belly to belly. Every Monday and Friday I meet with and train our school managers and instructors – and, solve the everyday problems that you face in the real world (albeit at possibly a higher volume.)

4. Never ran a successful school.
Even those advise givers who really are Black Belts – and, run or have run schools – usually never ran a particularly successful operation. Many got into offering advice about running a school since they really couldn’t figure out how to make much of a living running schools.

How am I different?
Right now – in 2002 – several Mile High Karate schools will do over $500,000.00 in gross revenues (in some cases much more) and I will likely add another 2 locations by years end. I broke the $1,000,000.00 a year barrier – way back in 1985 – and continue to operate a hugely successful operation. I’ve made a six figure + personal income for over 15 years strictly from schools.
(please turn to page 2)

5. Give advice with ulterior motives.
That’s right – a great unspoken secret in the industry – is that some who guide our industry focus on their undisclosed and/or unspoken ulterior motive rather than what’s really best for you.

How am I different?
I offer you unedited – non-politically correct – no B.S. advice based upon stuff that really works for me. I don’t get a % of your retail, billing, anything else. If I share an ad – strategy, or system with you – it’s only because it has been proven to work.

6. “Flash in the Pan”
Often this comes in the guise of – gee I just started figuring this stuff out and had a great year last year. What if you pay me to tell you about my short-term successes. I did $ (pick a number $100,000 net, $400,000 gross, etc., etc.) will do more this year – and, would love to show you how I did it.

How I am different?
Well – I’ve already covered this for you – but, let’s just say that there are many people who have a good year of two. Let’s see if they can weather the ups and downs of our industry – and, boom years and recession. I only trust those who’ve weathered some internal and/or external crisis and gotten back or stayed on top. Don’t trust the unproven, untested enthusiastic newcomer.

7. Personality driven – not duplicatable.
I think we’d both be able to draw upon a few examples of Magnetic Personalities – who’s personal success is exciting – but, really not something that could EVER be replicated in your operation.

How am I different?
I’ve run a large school operation since 1983. In that time nearly 100% of our teaching, marketing, and sales were accomplished by employees (or, now partners) who had to implement my systems. They are not dependent upon charisma or unstoppable energy. I have spent years studying operations and marketing – including formally achieving a Master’s in Business Administration – that included having a literal bevy of MBA’s and Ph.D.’s analyze the martial arts school business – to help me create powerful duplicatable systems for school operations.

8. Have lost touch with what works in the 21st century.
Unfortunately the industry is full of dinosaurs and leaders of the past – who’s time has long since passed, but who’s friends and associates are unwilling to say “the emperor has no clothes.” Systems that may have been revolutionary in 1970 or 1980 (even 1990 and beyond) may be out of date or just plain insufficient in the current environment.

How am I different?
In a variety of ways I continue to explore the “leading edge” of new technologies, teaching techniques, marketing strategies, and technological enhancements. I explore the latest approaches not only through my own school implementation but through an unmatched “master-mind” team of industry leaders that I network with and share ideas with constantly.

I will only share with you ideas and system that have been PROVEN to work through extensive testing – in the real world of daily school operations. No ideas that look interested but really have never been tried. I may occasionally offend – but will promise to tell you the way it is – no editing or ulterior motives – ever!

Stephen Oliver,
MBA, 7th Degree Black Belt.
www.MartialArtsResources.com
1-888-502-1555 (or, 303-740-9467)

For more information:
http://www.ExtraordinaryMarketing.com

Stephen Oliver's Ultimate Martial Arts Marketing Bootcamp

Jan/Feb 2003 Boot Camp Testimonials
Ultimate Martial Arts Marketing Bootcamp
Stephen Oliver

Information:
http://www.MartialArtsBootcamp.com
or,
http://www.MartialArtsResources.com

Stephen: Let me ask you another question. On a scale of one to ten, how much value did we get from Master Jeff Smith? On a scale of one to ten?
Wait a minute. On a scale of one to ten, how much value did we get from Master Joe Corley? How much value, on a scale of one to ten, did we get from Tim Covar?
Now, wait a minute, Master Sergio Von Schmelling? He’s buying dinner. Mr. Rob Calisonte? How about Rob Calisonte? How about Mr. Frank Silverman? How about Mr. Rick Bell? And the ASF guys, including Jason? We can’t forget our own Dave McDonald and the beaver. And let’s not forget Master Robert Louis. Tommy Lee, Annapolis, MD. And ___. This is a long list. I’m tired.
Wait a minute. Wait a minute. Go ahead and sit down. Go ahead and sit down. Wait a minute. Lloyd Irvin and the Ultimate Direct Mail System and Follow-through. ___ Brumley and the Ultimate After-School Program.
And I’m missing somebody.
Attendee: Stephen Oliver.
Stephen: And Stephen Oliver. I can’t tell you how exciting it is to have a brain trust like this. Let’s take a look at this for a second. We have a $5-million operation in Jacksonville, Florida, $4-million operation in Orlando. We have Master Jeff Smith, who’s been running one of the highest-grossing schools in the country for over 25 years, consistently, every month, every year, ad nauseum. Such high numbers so consistently, it gets tiring to hear about them.
So forever, we have just incredible talent that’s been shared with us so far. And I know the challenge with that is this: there’s so much good stuff that’s been thrown at you, and I think it links pretty tightly. But my mission for the two or three hours is to pull it all together and make sure that you have a step one, step two, step three action plan, that’s actionable in the daytime or by tomorrow morning and implemented, if not tomorrow by cell phone, Monday morning in actual implementation. Because if you don’t do something Monday, you’re not ever going to do anything anytime.
Does that make sense?
Now, I brought these gentlemen up here because they have each been at two of our events; in Frisco, in Frisco, in Frisco, in Frisco, in Breckenridge, in Breckinridge, in Breckinridge and in Breckinridge.
I want to expand on something. And, again, I complemented Lloyd and Terry Brumley quite a bit, but Lloyd is the most aggressive, immediate implementer that I have yet to come across. What I feel like emotionally is that I keep coming up with what I think are pretty damned good ideas, and then Lloyd goes and makes money on them before we implement them in our schools. Or implements them even more effectively and more aggressively than we’ve done in-house. And I’d like Lloyd to speak to: one, what he does that’s unique, so that you can have the 300,000 improvement in the next 12 months that he had in the last 12 months. Would you give them some ideas on how to do that?
Lloyd: It’s about who you’re circling yourself around. Every martial arts school owner that I was around was not successful. So all the ideas that we were talking about together in our own inner circle were no good. If you hang around nine broke people, you’re bound to be the tenth.
Stephen: Networking with people who don’t have a clue. A bad thing.
Lloyd: These were people I looked up to, because they had martial arts schools for five, ten, 20 years and I’m just starting in the game. Everyone month, seeing how people’s monthly checks were horrible. The worst I ever heard was Master Oliver say, “Any idiot could make $20,000 a month in his martial arts school, but to take it to the next level, to go $20,000, $30,000, $40,000, $50,000, $60,000.” At first, those numbers were completely foreign to me. I didn’t think they could be really done until I started doing them.
Stephen: Did I say, “Any idiot?”
Lloyd: Any idiot. It was reality. It made me just sick and tired of being sick and tired, of having that on my books and reading, “That’s a good idea,” set it to the side. The next one, that one was gone, “That’s a good idea.” And over and over and over, for almost two years in my business I did that. And then the next thing you know, I have stacks of ___ books, I’m watching this video. They’re all good ideas, but I’m not hitting with any of them. And when I got sick and tired of being sick and tired, I said, “Listen, it’s time to start implementing some of these techniques, just like I do in my martial arts.
I received my black belt in jujitsu in three and a half years. Only like two people in the country have ever had a black belt that quick. So I’m like, “How could I get this good at martial arts this fast? It takes ten years to get a black belt.”
I loved jujitsu, and I was doing jujitsu. I was doing some of it. I was practicing every day. Now it’s time to put that energy into my business. If you treat your business like a hobby, it will pay like a hobby. If you treat your business like a business, it will pay like a business.
After that, I just got Extraordinary Marketing, ___ Brazil, training for the world championship. I sat there and read it. I stopped training. I was getting ready to beat the world champion. I stopped training. I was reading them. I was like, “Man, the things I wished I did when I was 22 smacked me in my face. Smacked me in my face.
Even at this time, I was still making $20,000 or $30,000 a month. But that was just from luck, getting after-school programs, martial arts programs and stuff. So it smacked me in my face.
After that, when I got home from Brazil, I started calling people in Brazil and saying, “Listen, we need to go from $69 to $99.” They’re like, “Lloyd, we’re not going to do this! It’s this and it’s that.” I’m like, “$99.” My martial arts program went from $85 up to $119.
Then, when I got back, I went up to $139. I had it on my side to start taking action. My first action plan was to get the perceived value. I went to the shop and started shooting videos and making videos, so I could do an interview process. When kids come in, my instructors role-play with my employees. The kid comes in, and within 10 seconds come up and give him a high-five, know people’s names who are coming in. We have balloons, now, people can take home. For the kids at martial arts schools, in their bedroom, that night when they leave, we take pictures.
We’re implementing the systems, putting systems in place. I’m just obsessed with it, just like I worked on getting my black belt in Brazilian jujitsu. I said, “Listen, how come people make $50,000, $60,000, $100,000 a month and I’m sitting here failing?”
So from that point on, I’m not going to read anything and think it’s a good idea and not dive into it.
I dive into it. I had my first, second and third play, and I don’t move until the fourth, fifth, or until I knock this off my task, then I go to the next one. Every day, I’ve gotten really organized, two hours a day, two-hour blocks, two hours I’m going to work on my lead generation ads, two hours I’m going to work on direct mail, copy, stuff that may take six months. But I have to do two hours a day.
Where before, I’d think about it for a whole day, every day, but never put one single thing in place.
So, for me, like I said, they call me a master implementer because that’s all I’m doing. Everyone knows what ideas are good. You think you want to start an after-school program, just do it. You think you want to write a lead generation ad, you need to learn how to write copy, learn about headlines and copy and start testing things.
Everyone can’t jump, take 100 steps. But like I was saying earlier, at the top of the hill is your goal. You either move towards your goal or you move away from your goal. And each and every day, you have to try and improve by a minimum of 1% each and every day. As long as you do a minimum of 1%, you move towards your goal.
If you come in and one day don’t improve some area of your life, your relationship, ___, something with a minimum of 1%, you’re going away. And every day before I got hit in the head, I was sliding back. I was practicing jujitsu everyday, but I was sliding back. All my jujitsu friends said, “Oh, you’re good, but you’re broke.” They tell me to go work for them. I’ve never had a job before. I decided to go into the martial arts business, something I love to death. I would do it whether I’m paying somebody else to do it or I’m doing it myself. I figured I would rather do it myself, make the money for it, because it can provide a living and you can still train in something that you love.
For me, it’s about implementing. Like today, I called my staff. I already have things that are being put into place as we speak. I’ve been typing, I’ve been working with lead generation ads and things from Master Clark, Mr. Von Schmelling. My head’s spinning and I can’t wait until I get home and just dive into this stuff.
I know for a fact that some of the stuff I’m going to put in place, the income can be unlimited. I want to make $5-million from this huddle. Anybody can do it, but you have to be dead serious, have a crystal clear goal to begin with the end in mind, and make your dream come true.
Stephen: One more question. You did a $300,000 improvement in revenue this last year, which is just phenomenal.
Now, why would you come back to Colorado again and go through all this craziness again?
Lloyd: Because, to tell you the truth, when I purchased the Extraordinary Marketing course, when I was in Brazil two years ago…
Stephen: About 18 months.
Lloyd: About 18 months ago, I’m still learning stuff from that course. He said this will take me about three years to learn how to write copy. So probably 18 months now.
Stephen: I wasn’t counting on it being you.
Lloyd: I’m very pleased. A quick story. With my summer camp, I wrote a direct response letter that generated $80,000 of pre-sale in the first 30 days, for my summer camp. I sent it to Master Brumley. Master Brumley used the letter and he’s like, “Damn, this is great. I attached one of those dollars to it as an attention-getter, and it worked!” I was ecstatic.
And it wasn’t even a good letter, to tell you the truth. But I had everything just work and study and study and study and study.
Attendee: That was a good letter. I sent out 2,000 copies of that.
Stephen: It worked? Good, bad, and everything worked.
Attendee: I changed the headline. I said, “When is a penny worth $25?”
Stephen: Yeah. That’s something you need to get new dollar bills. The one I got had been crumbled up, that had been in his pocket for 1,000 days.
Lloyd: For me, it’s just about getting the knowledge. Like I said, hang around nine people, you’re bound to be the tenth. You’ve got people around here that are millionaires. So if you can get 10% or 5% of that, you’re going to move 1% towards your goal.
Stephen: I, personally, have been going to four or five, and even six or seven things like this, if I can find them. There’s three or four in the martial arts industry, so I have to look outside the industry.
But how valuable has it been for me to hang out and have dinner with Master Smith, Master ___, Master Von Schmelling, and all of the other great people that we have here. I’ve gotten a heck of a lot more out of the weekend than probably any of the participants just by the association. You oftentimes learn more over iced tea and appetizers than any other place.
So it’s creating those networking relationships. Fantastic.
Hand the mike to Mr. Brumley, if you don’t mind.
Mr. Brumley: The very first boot camp we had, Lloyd said probably three words the whole time, the whole weekend. I was just assured ___. Gave him a big back section of the corner and he never said a word. He wrote, he kind of distanced himself from everybody.
The dedication that he had, we had a conference call with Mile High Karate, who advised us to do it. And Lloyd got in on the call, which doesn’t seem like a big deal except Lloyd was in the hospital when that call was going on. And in the hospital bed, he’s going through the call.
Stephen: Writing copy.
Mr. Brumley: Yeah, I’m sure. So the dedication that this guy has, and in the last three boot camps, if you would have done this, got up in front of and talked to everybody at the first boot camp, I would have been shocked. It’s just amazing how you’ve come out of that and ___.
Stephen: Thank you. Thank you.
Mr. Brumley: I’m a type-A personality, which means I’ll die two days after I retire. So I just keep working. I like to work and I like to push myself, and I like to set goals. I like to move in different directions and like to have a little supplemental income. I was burned out.
Last December, early December, I was building an infomercial. The second day of filming, Scott Smith looked at me and he said, “It ain’t there.” He said, “Man, where’s the spark? Where are you at?” I said, “I don’t know.” I just got burned out.
He said, “I’ve got an idea. I’m going to call Stephen Oliver and let you go to his Extraordinary Marketing seminar.” I said, “No, I’m going to figure out some stuff and then I’ll ___.” He said, “No, I’m telling him. He’s on the phone.”
Stephen: He called me right there.
Mr. Brumley: Yeah, in the car. We’re driving on the road heading to lunch, and he’s talking to me. So I booked a flight and I came. I wrote in that first testimonial back to you that it just relit me. It just gave me that passion that I had. We all have that passion we start with. “I’m going to be the greatest and I’m going to be the best in this town. I’m going to be the best at something. I’m going to do the best of something. And I’m going to accomplish something for these people, and I’m going to make some money doing it. I’m going to make a nice living and I’m going to support my family.”
So I had that fire. I was doing well. And I didn’t even know I was burned out. Then I came and you just relit that fire. You kept going and going and going and people said, “Oh, he’s going to let us go at 1:00, 2:00, 3:00 in the morning.”
I did like Lloyd, I just went home and I just touched stuff for a while and just kind of sorted my own mind. In fact, on Sunday and Monday. Excuse me, Monday and Tuesday, because there was skiing. So after a couple of days, Tuesday, when I went back to my staff, I said, “You all need to be here. As soon as I get off the plane, be at the office. We’re going to have a meeting.”
And I got to the meeting and I said, “First, let me just clear my head.” One of my managers, he said, “You okay?” I said, “Why do you ask?” He said, “I don’t like the look in your eye.” I said, “Wait until you hear what I’ve got to say.”
Within two days, we went to the new curriculum and they said, “That will work.” I said, “It doesn’t matter if it will work or not, we’re going to do it. You just follow my lead and let’s go.” And in three days, we changed our process. In a week, our whole business. We started making some improvements and changes and everything got fun again. The passion came back. It wasn’t that I was tired, I was bored. I was dying inside. Man, I had to have something, and you just kind of relit it. I really appreciate you doing that.
Stephen: Oh, you’re quite welcome.
Mr. Brumley: I would have come back in the summer, but it’s kind of like ___. I had all this stuff and all these ideas, and I wasn’t sure if it was going to throw me into overwhelm. So I didn’t know if I could even handle another dose of it.
Stephen: You’ve been here three times now.
Mr. Brumley: Well, I did come back. I felt guilty about not coming back in the summer, so I came back about two months later and spent a couple days with you. I went to see Lloyd this summer and I liked the idea of let’s go to four or five of these. And, again, that’s what I’m doing.
Stephen: What kind of financial impact has it had in the last 12 months?
Mr. Brumley: I’ve increased about $180,000 since the last dress-up.
Stephen: An average of $15,000 a month. Yeah, $180,000. Guys, let’s clarify. Remember, the economy is horrible and everybody’s getting laid off, and all the big companies don’t know what’s going on, and the airplanes crashed into the towers, United Airlines is bankrupt, AOL just lost $99-million.
But they chose not to play with the downturn, right? They chose not to participate. So therefore, a $300,000 improvement and a $180,000 improvement in the worst economy in the last 12 years. Right? I look at statistics. 1992 was the last time. In fact, the irony is one of our peak record years for Mile High Karate was 1992. At the time, it was comparable to what it is right now. We chose not to play.
Fantastic. Let’s hand off to James Schroeder.
James, you have nine schools and have been in the industry for how many years?
James: About 20 years now.
Stephen: About 20 years. Why would you venture out here twice and what did you get from the last year?
James: The first time I came, I got about 2,000 e-mails from you, bribing me. I said, “I’ve got to find out what this guy knows.” I had been pretty successful within my organization and I didn’t really have anybody to turn to that had multiple locations. So I said, “Okay, let’s go see what this guy has to say.”
I learned things that I did not expect to learn. The most simplest, of course, was that I wasn’t charging enough money. And we immediately raised our rates. That’s one of the reasons we were up about 20% this year.
Stephen: Yeah? Let’s say it again, 20%?
James: 20% overall.
Stephen: What kind of revenue did that turn?
James: It’s about a quarter of a million. It’s not as much as Lloyd. But I’ll take it.
So I went out and bought a boat and I took the summer off. And then, I came back and we started and I was happy.
Then we came back and said, “Okay, what else can we do?” We were really intrigued by the after-school program that Mr. Louis was talking about. One of my partners here, Mr. Gray, we worked hard on implementing that – not for one location, but for the entire chain that we had. And bam, bam, bam, we’re signing up people all over the place. I’m thinking to myself, “My God, I’ve been in this business, I’ve tried this, that, this, that, I’ve never seen response like this.”
So now comes time to come back this year and I’m thinking, “I’ve got to go. I don’t know what I’m going to find out.” I had no clue there were going to be such unbelievable individuals, and so humble. The amount of business that they’ve done, the history of all of it blows my mind. I just can’t wait. I already know what to do. I’ve got a good idea, but I’m not quite sure. The implementation process at my locations is a little bit more difficult than just one location. But I’m like Master Von Schmelling. I want that watch. I want that success.
And another thing that was alluded to is as you grow older… When you’ve begun you don’t really appreciate it. But as you grow older, there is that realization that there’s a lot left to do with the limited time that we have on the earth. I don’t want to waste it. I don’t want to squander it. I just got shot forward by Joe and the heater. I expected so much return for my investment and I can’t tell you what it will do for me, but I know it will be good.
I want to thank all of the speakers that came here, and I want to thank you, Master Oliver, for this opportunity. And I’m going to be eating so many lunches with people, and we’ll see what happens.
Stephen: Thank you. You were here at our Breckenridge Summit, which was like the most beautiful facility ever in the world. This is nice. Does everybody like this setting? It’s nice, but tell them about Breckenridge.
James: First of all, you almost killed me when I met ___.
It’s basically pretty simple. We were kind of at this point where we were like, “Something’s wrong. We’re doing everything and we just get stuck, we get stuck, we get stuck.” Sometimes, you know things about the industry that are true, but you don’t want to accept it because you start to feel like everything that I’m working for has been a lie.
So when I came up here, I said, “I just need to know one truth.” I said, “First, I have to go up there because when I was competing, you were smiling all the time.” It’s like, “This guy Stephen is always smiling. He must know something that I don’t.” Yeah, he knew that I was making $400 and he was making $40,000 running a school.
So I said, “Okay, let me focus on this part.” And he just did something that was kind of like a card on a shirt. I was like, “Aha,” and you did the funnel. And I was sitting there, because I’m looking at my school and you always get this illusion that you’re going to get 300 students and they’re going to stay forever and you’re going to live off that 300. It doesn’t happen like that. You get that 300, you go to sleep, it’s 280. You’re like, “What happened?” You didn’t realize, you know what? This is a race. This is something that’s going to be going on for the next 20 years. I’m going to get so far ahead of it that I’m going to be happy, or I’m going to be so far behind that I’m going to be miserable.
You don’t want to get to the point where you’re so old that you don’t have the energy even to go forward anymore.
So once you did the paradigm and you said, “This is where all the students are at,” I said, “I always knew that.”
So I just attacked the paradigm. I just attacked the funnel. And once I understood that, I’ve been cashing out, increased the tuition. The first thing I said, you said raise tuition, I went home, called my wife. It was about $95. I said, “Listen, you’re going to jump $10 every 20 students. So every time you enroll 20, get the system built up, we went to $105, $110, $115, $120. Next thing you know, we’re like, “How far can we push this?” So we said, “$125.” We kind of plateaued at $125. So I said, “Okay, let’s keep it there for a little while.” And then, again, we got stuck at a certain number.
So from – when was Breckenridge, July?
Stephen: June.
James: Six months ago? So from July to now, we increased about $200,000.
Stephen: In six months? Wait a minute! $200,000?
James: I was going to call my friend Joe in. Some of you guys that are here for the first time, just forget today. You’re just going to get a headache. You’re not going to understand any of this stuff. Just get one thing and run with that, and you’ll do it. Stick to this and just stay with that. And when you come back, build on that confidence to be able to go a little bit further.
So once we came back, me and my friend Joe, it was just a belief system that we had, that we could get these numbers, that we could believe we can accomplish that goal. At that time, we just didn’t have the formula to do it. But we knew that that was something that could be done. Once we understood where we needed focus, we put our focus there, and that’s how I got the results.
Stephen: Fantastic. What would be the first recommendation for everybody here to do immediately on Monday, to do $200,000 in three to six months. I’ve got to say this, $200,000 increase in business. Does that sound good?
James: Well, just watch people in the matrix. Just get out the matrix. Get out of the mental matrix that you’re in right now – that’s not you – and see who you want to be. And that’s it. And believe it and it will happen.
But a lot of times, what will also help you is, when I talked to Master Mertz at ___’s seminar, he said, “You are the business.” He said, “You are the business. The reason why you are where you’re at is because you’re showing to people that that’s where you’re at.”
It was one of those situations where my old instructor said, “James, if you was a girl, would you want her to want you, if you were ___?” I said, “No, I wouldn’t.” So he said, “How do you expect her to want you?”
As an instructor, we want our students to be instructors and role models and all these great people, but we look like bums.
As soon as we came home, I called my wife and said, “Listen, go get the car. We’re getting a new car. You’re getting new clothes. I’m going to Dave’s van, I’m getting new shoes.” Everything changed. But I always knew that’s what I had to do, but I was trying to fight this. And maybe I could go three more years with a sweat suit and come to the school.
It just can happen. So as soon as I spoke to Master Mertz and he said do this, as soon as I went home I just did that. And then I applied a few of the principles you did, hit the funnel and that was it.
Stephen: Fantastic. How do you follow all that?
Attendee: I can tell you what happened to me. The last two years, I’ve been totally doing everything different, looking at everything we’ve done over the last 25 years. It’s a process. It’s still continuing. But I like what’s happened.
Last January, I was sitting at my computer and I was reading your newsletter. And you said we need to raise the prices and we ought to charge $159 a month. And I sat back in my chair and I thought for about a half an hour. And the whole thing that I was thinking, it was like one of those things that hits you right in the face, that you were thinking, “Why was I so stupid over all of these years, not to realize that I should have been raising my prices?”
I got to thinking just exactly what Master Clark was saying. I thought the exact same thing. What did I pay for a car in 1972, and what was I paying for karate classes in 1972, and what does that represent in today’s dollars? And I said, “Somehow, I have to figure out how to justify raising prices.”
So I spent a lot of time thinking and I came to the June program. My wife was with me. I said, “I’m convinced, but I’ve not convinced anybody in my organization.” I said, “I want to raise them. I want you to go back and just raise the prices. The next five people who walk in, I don’t care if you don’t sign any of them up, just ask for $119. Just do it.”
She started getting it. But when it was all said and done, we launched our new program. The rotating curriculum was the other thing.
I liked the debate that we had. It was a very lively debate last time. And it was interesting. And that’s why it’s not a problem for you not to understand something.
See, the rotating curriculum I came up with is really different from what you guys are doing, from what Master Clark is doing, but it fits me. It is a true rotating curriculum. It’s probably closer to what Master Smith would like, just hearing him talk. It fits better with what I do.
I had to get those things all squared away. We launched in August. My oldest son – I had two of my sons in the business – he said, “I want to open a school.” So he opened this in January. It’s doing quite well. He’s had a great month and we’re real pleased. For the first time, we were signing people up for $8,000 contracts. We’d never done that before. In fact, I signed up one of my junior black… Well, he’s now a senior. He turned 16, took the belt test, continuing on now. And I signed him up for one year. And I looked at the check and I thought, “That’s almost what I used to charge for a black belt program that took three years. His mom was ecstatic to write the check. He was ecstatic. Everybody’s happy. That’s what we went to.
Remember, it’s a business. I didn’t do like him. I didn’t go to business school. I don’t do that mom-and-pop thing. I didn’t have that education, and it’s good to be around people who are going through everything absolutely the hard way. And it’s good to hear guys who did that, as well as guys who are coming from a business-educated background, and to compare all that and make intelligent decisions and move your business forward. I find it very profitable.
Stephen: Financial impact?
Attendee: The only change, as I said, there at the end of August, we only had a few months, we still were up 15%.
Stephen: 15%? That’s excellent.
Attendee: I just wanted to say a couple words. The reason I wanted to do this right afterwards is because I really, sincerely wanted everybody to understand my position.
Last year, the reason I came to the camp, the boot camp, first of all, I wanted to network with some people that I admired. Master Oliver. And this year, even more people came that I admire. Everybody already knows everybody who’s here; Master Clark, Master Smith, Master Corley and the others.
But the first time I came to the camp, I came because I wanted my staff to learn more about sales, telephone answering, all the things that I sell in my program. But why? I can sell and I can teach probably as well as anybody else can. But you know what? Sometimes your staff doesn’t listen to you as well and/or when I sit down and listen to the things that I already sell and I can already do, I listen to other things that I can add and things that I forgot and things that I can reinforce.
So, like Master Oliver said, I try to do as many things as I can, whether it’s something that I’m very good at or not, because I can continually increase my skills. And I learn from a white belt or from a new school owner as much as I can learn from other school owners because they have a different perception of what’s going on.
But the main reason I came to the first camp was so my staff could get exposed and learn other things, and maybe fill in some holes that I didn’t get.
This year, I came because I wanted to do the same thing with my staff. However, when I did come I learned more about renewals. I could already renew; but how to renew and make more money.
I learned the marketing that we talked about, the remnants ads and things of that nature. And this time when I came, I got more of what I wanted and it was different but the same. We had more speakers this time, about the same type of thing with different views, so we can pick different pieces.
Every successful school is successful because they’ve done it a certain way, because it fits them. I might not be able to do it any of those ways. But if I take two or three ways from each one that fit me the best, then I can be successful.
I would suggest that everybody do come back as much as you can. Because even if some of it’s the same information, there’s no way that even I’m going to retain most of this information that I have now, because I’m not going to be able to implement it all at one time.
So what you have to do at this time is take one or two pieces, implement it now, come back and get the other two pieces, implement it again. But you have to do what Lloyd did. You’ve got to do it. So I would recommend everybody come back to the camp.
Attendee: If you missed this boot camp, you’re in big trouble. The people here spent a small fraction investment, $2,000, for a return of $200,000, some people even $300,000 in just one year.
So how much value can you put on an investment of $2,000? Tell me where you can turn $2,000 into $200,000 in a year. And because of what you learned, you can use that year after year. So how many years does it take to turn that $2,000 into a million dollars? Anybody else that can find where they can turn $2,000 into a million, please call me. Thank you.
Attendee: Hi, I’m Dave Shirley. I’m with Volaré Martial Arts Centers. I just wanted to let you know that I’ve been in this business for 20 years and I’ve had some success. I’ve done pretty well. It’s easy, and I’m sure a lot of you could share this with me, you get to think that you’re pretty good at what you do. You’ve got your systems, they’re making some money, you’re doing pretty well.
But the thing I got the most out of this is how much more I can do and how much there is that I don’t know. The information that’s available from some of these people are just blowing my mind. It gives me a vision, a renewed vision of what I can do with this opportunity, this business that I have in this wonderful industry that is just getting going.
So I encourage you to take advantage of this great information that’s out there. Good luck to you.
Attendee: Hi, my name’s Robert Austin, with International Black Belt Academy. I just wanted to speak about Master Oliver and the boot camp.
My good friend, Master Tommy Lee, has been working with me a little bit, helping our academies here in Colorado to grow. He had attended the boot camp and had shared with me how I would benefit by coming to Master Oliver’s camp.
The fact that Master Oliver and I both are in the same market, I was a little bit hesitant as to whether he would really be open to share with me.
What I’d like to share with you is that I’ve just been amazed at Master Oliver’s willingness to sit down with me, openly share everything about his program. Everything that was accessible at the boot camp was available for me. I would just highly recommend this camp to anybody who wants to take it to the next level, and know that Master Oliver will do anything he can to help you to be the greatest success you can be. Thank you.
Attendee: Last year, coming to the boot camp, we went home just mind-boggled. Master Oliver is such a brainiac and he brought so much information to us.
I not only increased my revenue quite a bit, as I shared earlier, but one of the greatest benefits I forgot to mention is my staff is so much happier. They were reluctant, at first, to increase the prices and offer all the new programs. But they’re so much happier because all of them are making more money, increasing their standard of living.
And I was glad and appreciative to Master Oliver for not only helping me, but also helping my staff. Thank you, Master Oliver.
Attendee: The amount of talent at the camp was just amazing and opening my eyes to how much I can grow my school and skyrocket. I look at it as a challenge to see how much I can increase my gross in just the six months before the next boot camp I’m already booked in at, and to implement all the new ideas they’ve sent me.
I’m usually not a note-taker. I went through two pads of paper in two days. I couldn’t stop taking notes. I already have a three-page action plan for what I’m going to implement the first day we get back in the classes. I just can’t wait to get back.
Attendee: Hi, my name’s Mark McCumber. I used to work with Stephen Oliver about seven years ago, running one of his schools. I got the opportunity to come back out here again and work with some of the old staff.
I think this weekend was probably one of the best weekends I’ve had in almost any seminar that I’ve ever been in. I’ve gone to a lot of the big, national conventions and things like that. This is probably the best packed weekend of information that you could possibly get. You’ve got the elite, the top echelon of school owners out here giving you this information in a two-day weekend. I think it’s probably the best thing you could ever do. So definitely, come out here when you can.
Attendee: If you treat your business like a hobby, it’s going to pay like a hobby. If you treat your business like a business, it will pay like a business. The martial arts industry is a business. And with the Extraordinary Marketing boot camp, Master Oliver has put together an extraordinary program. I’m just super-excited. Maybe you’ve seen my testimonials on his website before. I’m tired, it’s late, it’s almost 3:00 AM in the morning. I’m just excited.
If you just come to the program, implement the things that are being taught, don’t try to take everything but one or two things, definitely to do but to see. Like I say, I’m super-excited. Everything I’ve been doing over the last 18 months has come from Master Oliver. If it wasn’t for Master Oliver, I’m not sure where my business would be. I’m just super-excited.
You need to get to the boot camp. If you miss the boot camp, you’re making a big mistake.
Attendee: I’d like to thank Master Oliver for putting on this seminar today. With the recommendation of Master Lloyd Irvin, I wouldn’t be here. It’s been very useful and I hope to implement a lot of what I’ve learned in the coming months. Thank you.
Attendee: I’d like to thank Master Oliver and Master Lloyd Irvin for turning me on to the seminars. I first got the Boot-Camp-In-A-Box and Extraordinary Marketing, and they were great. I wanted to come to the seminar, and I won’t miss another one. A lot of guys say they can’t afford to come. You really can’t afford not to come. That’s the truth.
Attendee: I want to thank Master Stephen Oliver for an awesome seminar. I’m excited about getting back to my school on Monday and implementing the programs. I know that with the stuff I learned this weekend, I’ll probably go back and make an extra $200,000 or $300,000 from it.
Attendee: I’d like to thank Stephen Oliver, Master Lloyd Irvin and ___ Moshards for bringing me to this seminar. I learned a lot. And hopefully, over the next year, we’ll be able to come back and have one of those Rolex’s.
Attendee: Hi. My name is Tim Covar and I’d like to highly encourage you to come to Stephen Oliver’s boot camp. No matter where you are, if your school is relatively small or if you’ve got a monster school, he does a great job of sort of developing, sort of taking where you are and encouraging you to go to the next level.
I learned a tremendous amount. I know that a lot of the other big operators learned a tremendous amount this weekend. And, if nothing else, it sparked old ideas that I’ve heard before and I’ve been meaning to get around to doing. Now I’ve got them at the top of my list, ready to go again.
So I would highly encourage you to come on up to Denver and have a great time, mastermind with some of the best minds in the industry, and be challenged to take yourself and your school to the next level.
By the way, you might just also end up becoming a millionaire.

NAPMA Squared Launch Teleconference

NAPMA SQUARED LAUNCH
Teleconference

NAPMA Squared Trial Offer Available at:
http://www.MartialArtsResources.com


6/9/04 – 2:00 p.m.
Rob: Okay. Sorry about the delay. This is Rob Collasonti. I’m here at NAPMA headquarters in Clearwater, Florida, in our studios. We have Stephen Oliver.
As you know, we have developed this program called NAPMA2. It’s kind of like our black belt club. It’s an advanced level of membership. It’s really a phenomenal, fantastic, ground-breaking program. And there is a little bit of confusion about NAPMA2. A lot of people really don’t know what it is. Some people are calling it NAPMA 2, NAPMA Plus. What the heck is it?
Well, today, folks, we’re going to go ahead and give you the lowdown on what NAPMA2 is and, in many ways, what NAPMA2 isn’t. And I think a good place to start is by talking a little bit about the NAPMA package. Because I know that for the last decade, NAPMA has been the world’s largest professional martial arts association. We still are. And many of you out there, I’m sure, are NAPMA members who are familiar with the professional package.
NAPMA2 is dramatically different. Let me give you some examples.
The regular NAPMA package, as you know, has segments on the DVD now, which we just switched to last month; 20 minutes on kids instruction, 20 minutes of Frank Shamrock or Joe Louis or Kathy Long, or somebody teaching you adult material, adult drills.
You’re going to see business segments where Jeff Smith or Stephen Oliver or somebody will come out and give you some tips and pointers.
That package contains things like full-color posters and camera-ready ad slips and student newsletters, and mini strategic reports and audio interviews.
And, you know what? All of that stuff is great. That really lays down the groundwork and helps you with the pure, essential fundamentals of running a successful martial arts school. And the fact is it’s a successful model. Many, many, countless instructors for that matter, have benefited dramatically from the NAPMA program.
But after a decade now, we have realized that it is prime level. And that’s exactly why we’ve created NAPMA2. And we chose Stephen Oliver to be the pioneer of that program, because he is, without question, one of the sharpest people I’ve ever worked with. He’s one of the most brilliant minds in the martial arts industry. He’s going to be the guy that’s going to be actually delivering that material to you in the NAPMA2 program.
So what is NAPMA2? Here’s a little bit of an overview.
Instead of taking that shotgun approach, which is really what the NAPMA package is, each month we’ll blast you like a seasonal marketing report and camera-ready ads and all that stuff. NAPMA2 doesn’t have any of that stuff. There’s no posters, there’s no real mini-reports. There’s no ad slick, no student newsletters.
NAPMA2 is really a very, very focused educational support system for your school, where 6 times a year we provide you with a package that’s focused completely on one single subject.
So again, it’s not a shotgun approach, it’s more like focusing in on something with a laser beam.
Now, the first NAPMA2 package was called “Social Proof And Why That’s Important.” And we put a lot of work into that package. And I’ve got to tell you, when I was done reading the social proof material, when it was all complete, I was absolutely convinced that anybody that read that material and watched the infomercials on the DVD and watched the television commercials and understood the essence of what we were trying to get across in that package, they would be virtually an expert on social proof. This package was on one single, solitary topic.
Whereas when you look at the NAPMA package, it’s on a whole bunch of different things each month, which again is very, very, helpful.
Now, the NAPMA2 package will have in it primarily 3 items. Whereas the NAPMA package, the regular NAPMA package, has a lot more than 3 items, as you know. But the NAPMA2 package has just 3 things in it. Let me tell you what they are.
For starters, there’s a DVD. And on that DVD, you’re going to see a bunch of material that’s specific to one single subject matter.
Secondly, you’re going to get an audio CD. And again, that audio CD is going to be on one single subject matter; the same subject matter that coincides with the material that was on DVD.
And third, there’s some printed literature – a high volume of printed literature. And those reports and all that strategic material is centrally focused on the same subject matter.
So all 3 components of the NAPMA2 package talk back and forth between one another. And this material is created by, again, one of the most successful school owners in the country and someone who has a peer group of some of the most successful school owners in the world.
The first package, as I said, was “Social Proof And Why It’s Important.” Social proof is testimonials. And basically, your students and people in the community say that your school is great, rather than you saying your school is great. It’s a lot more believable when other people say it.
The second package is going to be on grass roots marketing and why it’s important. And Stephen Oliver is going to tell you a lot about the future of NAPMA2 and what the outline looks like for probably the next year.
But I think what I wanted to get started with here is to let you guys know that the NAPMA2 package is a very different package. And really, the 2 work best in coordination with one another; because a school still needs ad slips, you still need the motivational pep talks, you’re still going to need the great audio interviews we bring you with people like Jay Abraham and Tony Robbins, and so forth. But you’re also going to need the focused material that Stephen’s going to bring you in NAPMA2. It’s focused on one single subject matter, that’s designed to just make you a black belt in that particular subject.
Steve?
Stephen: Thank you, Rob. Let me go back and give a real simple outline of what’s coming up for the next year.
As Rob was talking about, the initial package is “Social Proof And Why It’s Important.” And we’re going to talk about that for 10 or 15 minutes, to give you an overview.
The package is coming out the end of this month, in June. It’s on Grass Roots. One of our main topics today will be applying the lessons in that package to June, July, August. And many schools have kind of a “Whoa is me, I can’t do any enrollments over the summer” attitude.
But the reality is we should be very focused on this being a marvelous opportunity to do 2 things: fill the school in June, July and August with new students, and create activity that’s going to help us with back-to-school and for the fall promotions as well. And we’ll talk about how to do that.
But the overview for the coming year, from there, is we’re going to do, in August, direct mail A to Z. Direct mail is an activity that’s poorly used by most martial art schools, if at all, and improperly used in almost all cases.
What we find, oftentimes with schools, is they generate and discard it. They fail to develop a database, they fail to properly market to a database. And frankly, the quality of materials they generate in order to go out to that database isn’t very good.
So we’re going to thoroughly and completely and extensively cover that topic in August.
In October, we’re going to do 2 segments that basically covers the same topic. And one is organizational growth. ___ the single school, how you effectively start to deal with management of staff and priorities and financial management; and then how do you move to the best format and structure for a multi-school operation, if that’s ___.
In December, it’s selling A to Z. And selling A to Z is from the phone call to the introductory, to the enrollment conference, and how to effectively close a sale, how to handle it in detail and in depth ___.
Then we’re going to start off next year with using the internet effectively. And frankly, by this time next year, there will probably be a lot of changes in the internet, it’s moving so fast. But also, effective publicity and public relationship. So many schools do not use that free tool to get the millions dollars – potentially – of free press that are available. And we’re going to really work on that.
And then we’re going to move through ___ and renewals, improving revenue per student, and we’re going to work through student service and improving long-term retention, as well as continuing to focus on ___ advertising and how to be effective at that and grass roots type of effort that ___ sometimes a little labor-intensive, but how to fill your school with those types of efforts as well.
What I want to do is go back now and at least 200 schools have gotten the first social proof package, hopefully have had a chance to go through that, and there’s a bunch of bonuses in that initial package. If you don’t have that and have ordered it, you’ll have it anytime now.
And if you haven’t ordered it, you really need to get that because it’s free. $24.59 shipping and handling. It’s free, otherwise. And in that are 2 bonuses. One bonus is my book, Everything I Wish I Knew When I Was 22. Those of you who have already gotten my Extraordinary Marketing package, the old version digitally, this is the new version physically delivered.
And then there’s 5 CD’s called “Teleconference Raw,” which include Joe Corley and Jeff Smith and Chris Rappold, Tommy Lee and myself, and a bunch of other really high-quality people, Lloyd Irving and Terry Brumley, discussing student service and community outreach activities, and how to have a higher-quality, more effective school.
But the social proof package, let’s talk about how you apply that.
The concept of social proof goes way beyond testimonials, although testimonials is one aspect.
The concept of social proof is this: all of us look around to what everyone else is doing to decide whether we’re making the right decision or not. And some of us who perceive ourselves as leaders, not followers, try to avoid that tendency; but still, we have a tendency to follow the pack and we have a tendency to follow what other people are doing, especially we have a tendency to follow opinion leaders, whether they be celebrities or professionals or experts of some sort.
What very few martial art schools do is take that standard phenomenon that happens in our society and apply it effectively to their school. And it can be applied effectively to your school at each of these stages.
It can be applied at going out to the market and getting people to raise their hand and say they’re interested in exploring your school; taking the people who’ve raised their hand, who are interested in exploring your school and getting them to be an actually new enrolled student.
It can also work towards taking that new, enrolled student and getting them positive about having a goal to be a black belt and joining your black belt club or leadership or whatever you have as an upgrade.
Frankly, it can also be very effective at retention. What you really have to be taking a look at is if somebody is in your class, you want them to be constantly seeing reinforcements all around you, of all the wonderful things that your school does, and be seeing it in written form, in audio form, in video form, in any type of form, as well as person-to-person, to have other people giving credibility and credentials to your school.
The reason that’s important is that what somebody else says about you is at least 1,000 times as believable and credible as what you would say about yourself.
That’s why publicity is effective, because the newscaster is more credible about talking how good your school is. That’s why a parent ___ newspaper ad is so much more effective than you saying the same words.
In fact, a parent saying something is 1,000 times more credible, even if you’re 100 times more articulate in getting the message across.
The very fact that they aren’t totally articulate adds credibility and lends a sense of reality to it. And this isn’t something that we just discovered. All the major advertisers in the country understand and know this. That’s why there’s so many people on the street interviewed. You remember the Blu-Blocker commercials with Joe Sugarman? “Put on a pair of sunglasses. What do you think about it?” It’s very credible, because it doesn’t look staged and it doesn’t look scripted, and it feels very believable.
But that concept, in this initial starter package, is explaining how to use that on the internet. And you can use that with pictures, you can use it with audio, you can use it with text, or even with video. How to use it in advertisements, ___ direct mail, how to use that concept internal to your school.
In my schools, we’re very focused on using that concept internal to our schools, to give credibility to the concept of being a black belt and give credibility to the upgrade, and using other people’s feedback and responses to the process ___ through the system.
So I hope, in that starter package, what you’ll do is you’ll bet at least 5 clear implementation strategies that will help you 1) generate more intros for your school, 2) create a tighter conversion ratio, those intros to enrollments, with less sales skill needed, obviously, because they’re more sold by the testimonials or the social proof than they are by you trying to talk them into it. It’s much more powerful.
And then, to take that to the next step, and use it to help people make the decision that they want to train to black belt and help to reinforce the decision they’ve made and help keep them as an active student. You want to keep reinforcing that many other people decide it’s the right process, many other people are giving credibility back to you and the school and the system. And if they feel frustrated or different from that, it’s something that’s unique to them, it’s not unique to the school, and maybe they should think about it differently.
Then we’re going to have the June package out at the end of this month. The topic of the June package is grass roots marketing.
Now, I use the term grass roots, because it’s meant to imply that it’s not high-budget type of stuff. When I work with schools, a lot of times they say, “Well, but you have a $300,000 or $400,000 marketing budget and why does what you can do apply to me?”
Well, the reality is even with that budget, we get a majority of our enrollments through sweat equity, through local community activity, through outreach to public schools and private schools and church groups and other community activities.
So the grass roots element of our marketing activity really is the most important. Plus, it’s the equalizer. A school with 50 students and a school with 2,000 students has pretty much the same opportunity to get out into their local community. And it’s ___ a necessary force.
So in this package, we’re going to be exploring many, many, many different ways of doing low-cost advertising, and then ways to apply other advertising and marketing concepts, through those grass roots activities, to double, triple, exponentially improve the results that are generated from that.
What I want to talk about today is grass roots marketing as applied to the summer. So we have a topical topic. We’re coming up on the second week in June right now. We just had a holiday. We have July 4th coming up. And I think summer is an exciting time for marketing and promotional activities for a karate school.
I think it’s exciting because most people have shut off and think that there’s nothing that they can do.
But the reality is we have some of our best time of the year in the summer. We have 2 distinct points of focus that we have for my schools in the summer.
Number one is activities that are outreach into the community they’re going to create new enrollments in, June, July and August.
But number 2 is building a database of people who have raised their hand, interacted with us in some form, ___ that even if they don’t enroll in June, July or August, are fine prospects in back-to-school.
So we’re greatly using the summer 1) to develop that database and have people that we can send mail to, that we can call and we can focus on, to get them back in. And, again, in a very timely fashion, the August package is going to tell you exactly how to do that, how to do that follow-up.
But then, the other thing is getting people in right now. One of the things that is easy to forget is the fact that just because kids are out for the summer and just because adults are in play mode, doesn’t mean that you can’t get them into the karate school. It actually means that people are out into community activities more than they would be in October, November, December.
If you think about it, if you drive through your neighborhood and hit a 3- to 5-mile radius, the local pools are just packed with people. The movie theaters are prime season right now. The bowling alleys, all kinds of outdoor sports activities, whether it be baseball or soccer or rafting, all of the sports activities and the groups that cater sports activities are just packed right now.
Plus, you have every daycare, many elementary schools, you have church groups who all run summer camps for the kids. So now you have the kids, they’re not in elementary school with a structured curriculum, they’re in a summer camp of some sort.
And, guess what? The summer camp leaders are desperate for something to do with kids. Because after the first week or 2, a lot of their fresh ideas have run out and they’re looking for somebody to come in and help them out.
And the kids are now a captive audience because the elementary school may be a little skeptical about letting you, as a commercial business, come in and interact with their kids, for the day camp could care less. In fact, you’re a free resource base for them. So therefore, you’re very, very likely to get in there.
Some of my schools, that have had 3,000, 4,000, 5,000 kids actually come through the school, being bussed to the karate school to have an introductory lesson over the summer, every one of them, we have name, address and phone number.
So what happens is it’s a huge database, maybe in a little lower ratio than usual but can be enrolled in July; but then, a huge database has been exposed to us and are interested, that in September and October are just phenomenal prospects. And we can have very, very focused activity.
What I’d like to do is come back to this in a minute. But we’re going to work on opening the lines up a little bit here. And if you’re not going to ask a question, stay on mute. But I’d love to hear from some of the people who have gotten the first starter package, had a chance to go through some of the materials, and have some questions on application or just some feedback on what you thought was valuable for your school.
So let’s see if we can get this to happen. We’re going to open up the lines here.
Anybody who’s gotten the social proof package and has some questions about it or some implementation ideas?
Caller: I’m still getting lots of beeps. It’s hard to hear.
Caller: One of the things I’ve found with the social proof is we were trying to put together a ___ and we found that, in 30 seconds, it’s real hard to get those in and still have anything else to say.
Stephen: Okay. You’re trying ___, you’re saying?
Caller: What we did is we put a 30-second television spot together and we wanted to work those testimonials, as social proof, into those. And what we found was that a 30-second commercial, by the time you show anything that looks like martial arts and give your contact information, it’s hard to get those testimonials in there.
Stephen: Well, what you end up with on that is 1) you’re seeing the limitation of spot size, whether it’s on radio or TV. ___ effectiveness, typically, with long-form than with short-form.
The infomercial or long-form could even be a ___ spot rather than a 30-second spot.
I’ve had some success and I have some friends who have had some success with a 30-second spot being an intro, a parent talking about their kid’s ___, then an offer and a phone number.
You have to keep in mind that the selling isn’t ___ doing a sidekick. Telling is the parent talking about all of the wonderful benefits and opportunities that their child is getting from the program.
So what you might think in terms of doing is cutting out the action and sticking with the conversation with the parent. If you feel like you need the action, keep it in the background.
If you’ve seen our videotape, much of our videotape is a class going on in the background, and we literally just grabbed a parent off the side and said, “Tell us about your kid.” You can do that in a short-form version. At the same time, you have enough of a graphic of the class going on in the background, that you can get a sense of what things are like.
Any other questions on social proof?
Caller: Stephen?
Stephen: Yes, go ahead.
Caller: I haven’t ordered social proof. Is there a number we can call to get that, for those of us who haven’t ordered it yet?
Stephen: Certainly. What it is, is you can get the starter package for free. The starter package is going to be the teleconference live or teleconference raw CD’s, which are 5 one-hour teleconferences, my book ___ package, which will be the ___ format from now on, which is the lessons on social proof, also a newsletter called Mile High Maverick, and a DVD – in this case of social proof – of examples of how we’ve used it in long-form and short-form TV.
And then an audiotape. And in this case, it’s got Smith talking about how to apply that in radio and TV.
To get that starter kit, you can call 800-973-_734. You can talk to Melissa. She’d be happy to get that out for you right away.
Caller: I didn’t get the last 4 digits. It’s 973…?
Stephen: 6734. Or, if you’re online, you can go to martialartsresources.com.
Caller: I had tried it there about a month or so ago. And, for some reason, I couldn’t get it to come up. I think one of your employees had called me back and I just couldn’t, for some reason, access it. But that was about a month back.
Stephen: The internet is not fully reliable yet.
Caller: Can you repeat that formula one more time?
Stephen: Yeah. You can call now or as soon as we get off the call.
Caller: Okay.
Caller: Mr. Oliver?
Stephen: Yes?
Caller: Mr. Oliver, I had a question about the social proof packet. Basically, where do you find this to be the most effective? Is it in your mass media, like TV spot-type of a thing?
Basically, kind of the root of my question is that we were considering developing introductory videos that we showed a client, when they come in and want a tour of the school, that kind of thing. And using the social proof in that way seems to be pretty good.
But we already have them in the school. We should be focusing our time on talking to them and building rapport that way, rather than having them sit and watch a video.
Do you have a thought on that or an idea behind that?
Stephen: Well, yeah. I have several thoughts on it.
First is there’s certainly no reason why you can’t develop the video and send it home with them or use it as a mailer.
We’ve got the video that’s in this package. We use that as a mailer, we use it as an introductory package that goes home with them, and we have a 6-minute clip that they see prior to the first intro.
Caller: And they see that inside your school?
Stephen: They see that in the school. They come into the intro, they actually have a little 6-minute clip. I don’t want to sit them there very long.
And frankly, I’d rather have it be where they walk into the school and 4 parents surround them and tell them how great ___. That’s hard to orchestrate every time.
Caller: I try to schedule my intros to come in during class times, so that they can do that. I have them sit in ___ minutes before I bring them back, so that they can do that. They can kind of eavesdrop and hear what the parents are talking about.
But I think my objection was – of course, it’s a great idea – I just didn’t want to have that client sitting down, too much down time watching a video, when I could be sitting there conducting the enrollment conference or interacting with the child, or whatever it was.
But I did want to get those common objections out there.
Stephen: I think you’re absolutely right in your concerns. The right place to use it is everywhere. One of my instructors ___ poster up to put on the classroom, and the poster was a kid in a cute pose. But I’d much rather the poster be ___ on the wall.
Star 6 to mute yourself.
The right way to use it is literally everywhere. ___ Unless somebody’s coming in ___ the program, it’s a real plus. I wouldn’t say it’s essential, but it certainly is helpful.

___ the renewal is the thing to do, and the school is having huge benefits for other people. If I’m a parent.
Star 6 and you mute yourself.
Caller: If I can put a little ___ at the end of that. Basically, one of the systems that we’ve just implemented in our school is to have a parent’s letter of recommendation for all of our testing first degree black belts.
I think it’s basically I did it for a lot of different reasons, and I started getting these papers back in and I couldn’t have paid the parents to write anything any better than they wrote. It was just brilliant.
I’m considering putting those into our student newsletters, maybe every couple of months or something like that. And I was kind of 50/50 about the thing. I think it would be great to get that kind of feedback in our newsletter for our other students to be reading, but then I didn’t want it to look too much like it’s just all roses and things like that. I didn’t want to kind of cross that line.
Do you have an idea about where that line is? Are you there?
Stephen: I wouldn’t worry about that at all. What I would do is I would take all of those letters that you’ve gotten ___ a renewal, and tell them to go home and look at it. I would have the book available in the lobby and I would pass them around. I’d have those letters framed on the wall, so when somebody’s standing around with nothing better to do, they’re reading the letters.
A child has ADD and he’s not learning very well, and you give him a ___, how frustrated they were and how excited they were ___.
Caller: I think that’s a great idea. That’s a great idea.
Stephen: Absolutely every way you can think of to use that, I wouldn’t hold back on anything.
Now, that doesn’t mean you don’t give people meat. If you’re sending out a newsletter, you probably don’t want the newsletter to be 100% that.
Caller: Right. That sounds great. Thank you. I appreciate it.
Stephen: And, by the way, when we first did that ___ create a book ___.
Caller: Stephen, we haven’t heard a thing. You’re blanking out.
Stephen: Okay.
Caller: We’re getting about every 7th word, I think.
Stephen: That’s not good. Let’s see if we can do something about that. Do you have another question?
Caller: You know what? I really appreciate it. I think I’ve listened to those audiotapes about 5 times apiece now, the CD’s. So thank you very much.
Stephen: Why don’t you give us some feedback on the package, since you’ve gotten the entire package. What did you like about it?
Caller: Honestly, I think the social proof material was very good. It’s not something that we were completely unfamiliar with, but it’s always good to have a refresher and reinforce some of those things.
I really personally enjoyed the audio CD’s, just to listen to Jeff Smith and big guys in the industry share ideas, and see the things that maybe ___ situation where ___ ahead of 50% of the ___ in the country, but maybe behind the top 20%, let’s say. We’re at maybe 200 or 300 or 400 students, between the schools, and maybe we’re grossing $20,000 and $30,000.
We have a lot of improvement to do, and I think to hear those guys like yourself, of course, and Jeff Smith, and all of those guys, sharing some really powerful marketing concepts and community involvement concepts is really great.
I would love to be able to make it out to one of your conferences in Colorado. I’ve seen you at NAPMA now, a couple times, and it’s very motivating for me. And then, of course, that energy goes into my staff. I think that was probably the most powerful for me.
I’m sorry it’s not very specific, but I think that the audio presentation was probably the strongest in that package.
Stephen: Great. Thank you for your feedback. It’s always good to hear, especially when we’re launching a new program like this.
The audio on the CD’s is considerably better than the audio on this teleconference today. Everybody, rest assured that you are able to hear those a lot better.
Do we have another question on the starter package?
Caller: We ordered it about 2 or 3 weeks ago, and I was wondering how long it would take to get here. Should we be receiving it in the next week or so?
Rob: I can answer that question. What happened was we got bombarded so heavily with requests for this kit, because it’s just an unprecedented offer. This is a $795 kit that we’re basically giving away for free. ___ help with the shipping and handling. ___ so many requests, that we flat out ran out of material. And that’s just the honest truth of it.
Everything has been reordered. Everything is in. We’re fully stocked, and the packages have been shipping.
So there’s a strong possibility that your package has already been shipped.
Caller: Great. We look forward to seeing it.
Rob: Coming your way.
Stephen: And anybody on the call who hasn’t ordered it, that means you’ll be getting it shipped out right away.
Rob: Yeah. It should go out, most likely, within 48 hours.
Stephen: Fantastic.
Caller: Does that mean future kits are going to cost $795?
Rob: No, not at all. In fact, NAPMA2 is really a bimonthly membership. You get 6 packages per year, whereas with the NAPMA program, as you probably know, you get a package every month.
The NAPMA2 pricing is $___ per package, if you are a NAPMA member. And it’s $399 per package if you aren’t a member. So it’s definitely not $795.
The startup kit for NAPMA2 had so many different bonus items, we had ___, teleconference raw, 5 CD set, the custom NAPMA2 binder, plus all the social proof materials and the Mile High Karate book, and all that kind of stuff. That had a $795 value. ___ $24.95. If you do call our phone number, we will send that to you for just the cost of $24.95, which is the shipping and handling.
Caller: Mr. Collasanti?
Rob: Yes?
Caller: I don’t know if I’m touching on a bad subject or not, but is the recent Century issue, is that going to change any plans for NAPMA2 or Mr. Oliver’s involvement, or anything like that? Is it looking like clear sailing ahead?
Rob: ___ and open blue waters. In fact, if anything, it’s multiplied our potential. Now we’ve got Century, which is the largest company in the world of martial arts, really, that’s helping us to promote and support this program.
So really, if anything, it’s helped us, not hurt us.
Caller: How is MIA and NAPMA connected now?
Stephen: Maybe I can leapfrog off of that.
Many of you are on the call because Century was in the call. And what we end up with is we end up with it being launched on a much bigger scale and with much funding. So I think the quality of the contents and the access to resources is going to be much stronger.
And maybe to reiterate what Rob said, somebody had asked about the pricing. It’s about $149 a month, with a timelier delivery, if you’re a NAPMA member. And it’s about $199 a month if you’re not a NAPMA member.
What, frankly, that means is you’re much better off to be a NAPMA member and to get this, because you basically get the NAPMA membership for free.
Any other questions about the program or the contents so far?
Again, I apologize for the audio quality, the technical snafus.
Caller: The other guy had a question earlier about I think it was is there a relationship between MIA and NAPMA, particular differences, because MIA certainly assails us for our business. It’s kind of confusing, which is which and what the differences are.
Rob: Let me see if I can address that for you. NAPMA will remain NAPMA and MIA will remain MIA.
When Century purchased our company, they kept me as the president of NAPMA. And I run the organization with the same team of people that we’ve had here for years. Nothing is different, with the exception that our company is now owned by Century, which is in Oklahoma, and we’re in Clearwater, FL.
MIA, on the other hand, which is primarily run by Frank Silverman, they’ve got their own independent staff, their own team of content creators, and their own people that essentially build that package.
Really, if you look at the 2 organizations, they really are quite different. This is somewhat of a personality-driven business. In the NAPMA camp, you’ve got people like Dawn Barnes, who’s – in my belief – the most successful female school operator in the world. ___ and she’ll be the new director of children’s education here.
We’ve got Stephen Oliver. Without a doubt, one of the best school owners in the world, one of the most brilliant guys I’ve ever worked with.
On the MIA side, you’ve got people like Senior Master Clark and people like Sergio Von Schmelling and folks like this. Tom Callas is over there on that side, nowadays.
So really, what we see is material that’s being created by some of the industry’s finest content providers and sharpest minds. But really, they’re both very ___. It’s no different than pizza. You go to one pizza place and another pizza place, somehow it tastes different, but it’s both pizza.
Side-kick is the same thing; 2 guys teach sidekick, it’s the same kick, but somehow they present it differently.
I really think that’s how I look at these 2 organizations. Yes, we both provide content, but the subject matter is different and the overall presentation is very different on both organizations.
Stephen: Rob, maybe I can give an outside school owner’s perspective. And we’re obviously cooperating effectively on NAPMA2. But since day one, I’ve been a member of NAPMA. And then when MIA came along, I was a member of MIA as well as NAPMA.
I think it’s Benjamin Franklin’s quote. He said, “If you empty your pocketbook into your mind, your mind will fill your pocketbook.”
What I find that is a truism among all the martial arts millionaire school operators, is they spend more money educating themselves. I know for me, I’m going to a $3,000 internet marketing seminar tomorrow, in Chicago, and I probably spent $150,000 to $200,000 over the last 2 or 3 years, on education seminars, books and training materials for myself.
It’s really a false economy to try and choose one or the other or choose among material that’s good.
Now, you always have to edit good advice from bad advice, but you don’t want to scrimp on quality information for your school.
For me, I might get a great picnic idea or a great camp idea from the MIA box. And if I got just one idea like that a year, it makes it worth the membership. If I get one great videotape a year from NAPMA as a good staff training tool, it’s worth it for that.
I know anytime I sit down to create an ad, I pull out all of my ad slips from NAPMA, which I like those ad slicks much better, and I either use the ad or I use a picture from the ad or I use a concept from the ad. But it gives me a huge resource base. The direct marketing people call that a swipe file. But it gives me a huge resource base of material I can either use as-is or I can clip and paste, and put that together.
And as a school gets bigger and bigger and bigger, you end up finding that you develop staff and try to teach the staff member everything you know, which takes years. Or you can give them snip-its of a video tape from NAPMA and give them a clip of Dawn Barnes or a clip of this month it’s Steve LaValley, I think, and give them a clip of one of the very best people in the world.
To me, if I only did that once every 3 months – and, frankly, I do it about once a week, but if I only did that about once every 3 months, it would be worth the membership costs.
So I think that’s perhaps another way to look at it.
As far as NAPMA2, NAPMA2 has been in development for about 2 years. It’s been a project of mine for longer than that.
But now that it’s finalized, we’re going to be in great shape, well-funded, and ready to roll at a huge level.
Caller: Sorry about that. Should I expect the social proof and grass roots marketing and these types of materials coming from NAPMA2 hugely different than from Extraordinary Marketing? Or is there going to be a lot of common materials? How would you define that?
Stephen: There are some commonalities, of course. What NAPMA2 is designed to do is to be an ongoing ___ that educates somebody to a level of mastery in each of the subject matters that we cover.
So the Extraordinary Marketing program is a wonderful digital book, and the boot camps are marvelously intensive learning ___. Either one of them are ongoing, continuous learning experiences.
So it gives it a chance to really explore one topic at a time, get to a high level of mastery, ___ use all the resources of NAPMA and Century to bring in support people for the materials, to teach it well, to use multi-million-dollar video editing equipment and so forth, and really put together a package that I couldn’t do on my own, and frankly didn’t want to even try.
Did that answer that question?
Caller: I think so. Thank you so much.
Stephen: You’re welcome. Any other questions? No? Okay. We’re going to go ahead and wrap up. Again, I apologize for the technical difficulties today.
The June package on grass roots marketing, I want to reiterate a couple of things before we completely finish up.
One is I would divide the summer for yourself up into at least 3 chunks. For my schools, I think one of my schools had 13 enrollments last month. I mean last week, the week of Memorial Day.
We have a huge list of intros and enrollments right now, and we’re focusing on bringing people in for summer special type of programs. But we’re getting a lot of volume last week, this week, next week, probably through the third or fourth week of June.
Caller: Steve, you cut out at the beginning, when you said that. What area is this?
Stephen: In Denver, Colorado.
Caller: I mean what are you concentrating on? The first step you were concentrating on.
Stephen: We’re concentrating on everything. Last week, we ran our infomercial ___ NAPMA2 package ___ info calls from our infomercial. Our cost per call was about $35, which means our cost per enrollment will be $80 to $100 per enrollment.
Caller: When and where do you run those infomercials?
Stephen: Well, last week we were running them at 6:00 a.m., 9:30 a.m., 11:00 a.m., Saturday mornings at 9:30. We’re running on a PAX affiliate, which is a broadcast channel that gets picked up the cable channels.
And in one of the later NAPMA2 packages, we’ll talk about infomercials and how to use that effectively, and have a special report.
But I’m saying we had 158 info calls for summer, just in 6 days. So right now is a very hot time to ___, whether it be direct mail, telemarketing, advertising, anything at all.
So that’s the one-third chunk that I would chunk the summer.
Then you have July to mid-August. And July to mid-August is when you can be out in summer camps and daycares and pools and movie theaters, and you can be having booths at the water park. And everywhere where there’s a community activity that draws people in for the summer, whether it’s kids or ___, you can be out there getting to them.
An example is we’re doing 3 or 4 Girl Scout camps the next couple weeks, and 3 or 4 Boy Scout camps in the next couple weeks, and those have intersession or summer camp.
And all of those type of activities, if you get out there and you teach a little introductory class, the important thing is get a permission slip, name, address and phone number, preferably even e-mail address, and then go to them right away to try to get them in to enroll for the summer, but also ___ database. And if you set a goal for yourself to develop 2,000 new leads over the summer, guess what your September and October are going to look like? They’re going to be phenomenal.
And coming up in they August package, we’re going to teach you how to follow-up with those, with direct mail and with other technologies, to really expand that.
And then you start getting the third quadrant of summer would be August. And in August, you’re building up that back-to-school momentum, building up marketing before kids get back into school and after they get back into school.
For the adults, they go through the same syndrome, because they hit Labor Day and all of sudden they’re back to work and back to their normal routine. ___ predominantly adult clientele ___.
And that is a time when you’re focused on the direct mail and the telemarketing and ways to go back to leads you generate over the summer, but with probably a much higher conversion rate than you’ll have in July.
Really get emotional, really get aggressive, and focus on that.
Caller: I wanted to implement telemarketing, but then they passed this Do Not Call . For a small school like mine, we probably couldn’t afford to purchase this list. Could you give us some information on how to telemarket to our local communities, and invite them down for a free introductory or whatever, without crossing wires with the FTC on this Do Not Call list?
Stephen: Keep in mind, the concept of the Do Not Call List – and there’s a variety of companies that were doing ___ one thing or another, that’s what the Do Not Call List is ___, to get rid of that.
Caller: I’m sorry, I only heard about every fifth word there. It cut out for a second.
Stephen: Keep in mind, the concept of the Do Not Call List is to get away from cold-calling.
Now, if you have somebody who was a student and isn’t a student anymore, or who came in for an introductory program and didn’t enroll, or came in to a demonstration and gave you permission to call them by giving you their name, address and phone number and checking a little box on the form, then you don’t have a problem with Do Not Call.
Caller: Right, because we have a relationship.
Stephen: Right.
Caller: ___ local people ___ a free introductory lesson, something like that.
Stephen: ___ pretty much dead now.
Caller: That’s dead?
Stephen: Broadcast fax, unsolicited e-mail ___ telemarketing are very difficult ___. You can buy a list, and it’s not very expensive, that has been merge-purged against the Do Not Call List.
But frankly, we don’t do much cold-calling. We try to get out and collect leads and collect data from people who are interested, and then go to them from that perspective.
Caller: So they’re hot, not cold.
Stephen: That’s exactly right. And if you get 1,000 hot leads over the summer, you’re going to have plenty of enrollments in September, without ever worrying about going to anybody else. That’s fairly easy to do. If you did 20 summer camps with an average of 40 or 50 kids each, you’ve got enough people to last you all through Christmas, marketing to those guys.
Between the strategies we’re going to talk about in August, on direct mail strategies with telemarketing follow-up to direct mail, you’ll be fine through Christmas, just from the activities you did in July and August.
We’re going to have to wrap up.
Rob: I think the most ___ that our consultants have received ever since the launch of NAPMA2, was how is NAPMA ___? And in the beginning of this call, we really talked about the minutia of that, the difference in actual materials. But a little story came to mind I want to share with you.
Caller: We’re hearing about every fifth word.
Rob: It wasn’t too many years back, when Joe Louis came out to our school and did some seminars. He taught 2 seminars. The first one was for all of the students, and the second seminar was for all the black belts.
And I remember the first seminar was just incredible. The sweat pouring. He worked on blocks and counters and footwork and defensive strategies, and all of Joe’s techniques. It was just incredible. We thought it was the best seminar ever.
But then, when we got into the second seminar, which was for just the black belts, he worked on one thing. He put our backs against the wall and he pretty much worked on head movement drills; head movement drills for about an hour and a half.
When we got done with that, all of us felt like, “Man, that was the best seminar we’ve ever had on head movement.” It was like a eureka phenomenon.
And I really think that it sums up the difference between NAPMA and NAPMA2. All of the things that NAPMA teaches you are core, essential, fundamentals of running a successful commercial martial arts school.
NAPMA2 takes that to the next level. It’s kind of like the finesse training that many NAPMA members were looking for.
I hope ___ understand what the differences are.
Stephen: To just wrap up, again, if somebody has not already gotten the starter package, you can call 800-___-6734 to receive that. Or, if you’re online, martialartsresources.com, and register for that, and that will be shipped out right away.
And then, be looking for the June package. It’s going to be all kinds of grass roots marketing activities, which are very appropriate to focus on for the summer, because it’s really prime-time for those types of activities.
We’ve got to sign off now. Again, I apologize for some of the technical glitches with the sound. But I hope you’ll enjoy the package. And everybody ___ and give us some feedback on what you like or what you’ve been applying from that.

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